Pennsylvania Public Utility Commission

Investigates and attempts to resolve consumer complaints against regulated utility companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process. The PUC regulates these types of companies: electric, taxicabs, natural gas distribution, trucks and household movers, telephone, buses, sewage, water, trains and railroad crossings, and steam heat. The PUC doesn't regulate all PA utility companies. Some non-regulated utilities include: rural electric cooperatives, cable television, municipal authorities, fuel oil, and bottled gas. For educational materials and speakers, call 1-800-782-8685.