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Pennsylvania Public Utility Commission - Termination, Information, Complaints

400 North Street, Harrisburg, PA 17120

Eligibility
Utility customers and utility service providers
Hours
Monday through Friday, 8:00am to 4:00pm
Application process
Call, visit website
Fees
Services free of charge
Service area
PA
Monitors and regulates utility company behavior in the area of consumer complaints. Investigates consumer complaints against PUC-regulated utility companies (including telephone complaints).
Providing organization
Pennsylvania Public Utility Commission
Investigates and attempts to resolve consumer complaints against regulated utility companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process. The PUC regulates these types of companies: electric, taxicabs, natural gas distribution, trucks and household movers, telephone, buses, sewage, water, trains and railroad crossings, and steam heat. The PUC doesn't regulate all PA utility companies. Some non-regulated utilities include: rural electric cooperatives, cable television, municipal authorities, fuel oil, and bottled gas. For educational materials and speakers, call 1-800-782-8685.