Regional electric utility provider. Provides specialized customer assistance programs such as: - Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP. - OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP. - Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship. - Rebates and Savings Programs: Offers programs to help customers save energy. Call 866-306-2479 - Refrigerator and Freezer Recycling - Appliance Rebates - Home energy surveys/energy analysis Optional billing programs include: - Budget billing which allows customers to pay about the same monthly amount all year long - Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or savings account on their monthly due date. - Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check. - Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems. PPL is regulated by the Public Utility Commission