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FirstEnergy - Customer Assistance and Referral Evaluation Services

920 North Cedar Street, New Castle, PA 16102

Hours
Monday through Friday, 8:00am to 6:00pm
Application process
Call or Email
Service area
Adams, PA Allegheny, PA Armstrong, PA Beaver, PA Bedford, PA Berks, PA Blair, PA Bradford, PA Bucks, PA Butler, PA Cambria, PA Cameron, PA Centre, PA Chester, PA Clarion, PA Clearfield, PA Clinton, PA Crawford, PA Cumberland, PA Dauphin, PA Elk, PA Erie, PA Fayette, PA Forest, PA Franklin, PA Fulton, PA Greene, PA Huntingdon, PA Indiana, PA Jefferson, PA Juniata, PA Lancaster, PA Lawrence, PA Lebanon, PA Lehigh, PA Lycoming, PA McKean, PA Mercer, PA Mifflin, PA Monroe, PA Montgomery, PA Northampton, PA Perry, PA Pike, PA Potter, PA Somerset, PA Sullivan, PA Susquehanna, PA Tioga, PA Venango, PA Warren, PA Washington, PA Wayne, PA Westmoreland, PA Wyoming, PA York, PA
Provides assistance on a short-term basis to special-needs, low income residential customers who are experiencing a temporary hardship. Company CARES representatives refer eligible customers to social agencies and provide information on applicable company assistance programs.
Providing organization
FirstEnergy
Energy company headquartered in Akron, Ohio. 10 electric utility operating companies form one of the nation's largest investor-owned electric system, based on 6 million customers served within a 65,000 square-mile area in the Midwest and Mid-Atlantic regions, including Ohio, Pennsylvania, West Virginia, New Jersey, and Maryland. These services are for Pennsylvania residents only.