City of Lancaster - Department of Public Works - Bureau of Water

150 Pitney Road, Lancaster, PA 17602

Eligibility

Residents of: Lancaster

Hours

Office hours: Monday through Friday, 7:45am to 4:15pm

(717) 735-3425

Voice

Application process

Call

Fees

Vary

Service area

Lancaster, PA

Consumer services include:

Maintenance of broken water main
Maintains mains
Maintains meters
Maintains lines from main to valve box at curb (curb to meter is homeowners responsibility)
Handles complaints about cloudy or dirty water
Investigation of low water pressure
Providing information about the water supply. (Call Laboratory)
Maintains a list of local laboratories that have been certified by the EPA to test the water quality.(i.e. Lead content, call Laboratory)

What's Here

Tap Water Testing Water Service Providers Water Supply System

Providing organization

City of Lancaster - Department of Public Works

A city administration office that supervises the following:

Bureau of Streets
Bureau of Parks and Public Property
Bureau of Engineering
Bureau of Water
Bureau of Wastewater Operations (formerly Sewer)
Bureau of Solid Waste & Recycling
Public Art
Sustainability Program

Complaints regarding one of the Bureaus should go directly to that Bureau. If the complainant is not satisfied, they should then contact the Department of Public Works directly.