Philly311 - PHLConnectED

1400 John F. Kennedy Boulevard, Philadelphia City Hall, Room 167, Philadelphia, PA 19107

Eligibility

Low-income in families with school age children residing in Philadelphia without home internet access. Anyone may speak with a digital navigator to ask questions and troubleshoot issues, regardless of their income or familial status.

Hours

Monday through Friday, 8:00am to 8:00pm

(215) 686-8686

Voice

https://www.phila.gov/programs/phlconnected/

Application process

Residents of Philadelphia can dial 311 and press "8" to access the digital navigator program line. A resource navigator will then file a ticket and the client will receive a call back from a digital navigator when available. There is an alternative number for callers outside of Philadelphia, but must be city residents to qualify for discounted services.

Fees

Intake and assessment provided free of charge.

Service area

Philadelphia, PA

Description

Assists families in establishing home internet services and accessing digital literacy resources. Once paired with a digital navigator, clients may also be assisted in acquiring low-cost computers, tablets, or phones, as well as cell service.

What's Here

Discounted Internet Service Digital Literacy Programs

Providing organization

Philly311

Provides access to Philadelphia City government departments and services; delivers updates and information, and serves as the customer service hub for all of the City's non-emergeny services.