Pennsylvania Public Utility Commission - Utility Assistance Programs
400 North Street, Harrisburg, PA 17120
Information on Income Requirements for Protected Customers Family Size - Income at 300% of Federal Poverty Guidelines 1- $38,280 2- $51,720 3- $65,160 4- $78,600 5- $92,040 6- $105,480 7- $118,920 8- $132,360 For each additional family member: $13,440 For additional information on Federal Poverty Guidelines, please click the link below.
Monday through Friday, 8:00am to 4:00pm
Call, visit website
Services free of charge
PA
Assists with consumer complaints against PUC-regulated utility companies (including telephone complaints), utility bill payment plan negotiation, and utility disconnect programs. Offers electric, gas, and water service shutoff programs.
Pennsylvania Public Utility Commission
Investigates and attempts to resolve consumer complaints against regulated utility companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process. The PUC regulates these types of companies: electric, taxicabs, natural gas distribution, trucks and household movers, telephone, buses, sewage, water, trains and railroad crossings, and steam heat. The PUC doesn't regulate all PA utility companies. Some non-regulated utilities include: rural electric cooperatives, cable television, municipal authorities, fuel oil, and bottled gas. For educational materials and speakers, call 1-800-782-8685.