FirstEnergy - First Energy - Penn Power - Customer Assistance & Referral Evaluation Services Program

920 North Cedar Street, New Castle, PA 16102

Eligibility

Click here to see information on Penn Power energy assistance programs.

(800) 207-9276

Voice

(800) 720-3600

Voice

Websitehttps://www.firstenergycorp.com/help/billingpayments/assistance_serviceprogram/penn_power.html

Service area

Allegheny, PA Beaver, PA Butler, PA Crawford, PA Lawrence, PA Mercer, PA Venango, PA

CARES provides assistance on a short-term basis to payment-troubled residential customers. Based on individual circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs. CARES is available to:

Any customer 60 years of age or over
A handicapped or disabled customer
A seriously ill customer
a customer with a seriously ill family member who resides in the household

What's Here

Weatherization Programs Electric Service Payment Assistance

Providing organization

FirstEnergy

Energy company headquartered in Akron, Ohio. 10 electric utility operating companies form one of the nation's largest investor-owned electric system, based on 6 million customers served within a 65,000 square-mile area in the Midwest and Mid-Atlantic regions, including Ohio, Pennsylvania, West Virginia, New Jersey, and Maryland. These services are for Pennsylvania residents only.