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Franklin County Government - Ombudsman Program

Provides a service that receives, investigates, and resolves complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes, and home health care agencies. Advocates for those who can’t, supports those who can, and ensures all long-term care consumers live with dignity and respect.

Physical Address

600 Norland Avenue, Suite 11, Chambersburg, PA 17201

Hours

Monday through Friday, 8:30am to 4:30pm

Application process

Individuals should call to speak with the Ombudsman for Franklin County for assistance, questions, or concerns about long-term care Ombudsman services. Individuals can also contact the local Franklin County Ombudsman, Tressia Day, at [email protected].

Fee

Services free of charge

Eligibility

Individuals who are current long-term care residents or potential residents of long-term care facilities in Franklin County

Service area

Franklin, PA

Agency info

Franklin County Government

Franklin County is governed by a board of three county commissioners elected every four years by the citizens who live here. The Board of Commissioners oversees the entire operation of the county and represents the best interests of the citizens. County commissioners also oversee the core functions of the county government, such as fiscal operations, human resources, taxes, voting, emergency services, planning, and information technology. Other officials are also elected to perform certain functions: the Controller, the Treasurer, and the Recorder of Deeds. Under the direction of these officers, the county maintains important legal records such as real estate deeds, licenses and permits, and financial records.