Accepts reports (calls) 24 hours a day from any person, in accordance with Pennsylvania's Child Protective Services Law. The DHS Office of Children Youth and Families Intake Department also takes calls about suspected abuse and neglect. You may remain anonymous. CYF call screeners do not log telephone numbers. The call screener gathers the information and consults with their supervisor about whether to investigate. A supervisor looks at any available DHS and CYF data related to the child and family, assesses risk and safety and either screens out or chooses to investigate. If the child is unsafe, a caseworker is dispatched within two hours.