FirstEnergy - Pennsylvania Customer Assistance Program
920 North Cedar Street, New Castle, PA 16102
Must have an active residential Met-Ed account. Must fall within income guidelines.
Monday through Friday, 8:00am to 6:00pm
Call the Customer Contact Center and speak to a representative in the Advanced Applications Department for specifics regarding the possibility of a security deposit arrangement.
Adams, PA Allegheny, PA Armstrong, PA Beaver, PA Bedford, PA Berks, PA Blair, PA Bradford, PA Bucks, PA Butler, PA Cambria, PA Cameron, PA Centre, PA Chester, PA Clarion, PA Clearfield, PA Clinton, PA Crawford, PA Cumberland, PA Dauphin, PA Elk, PA Erie, PA Fayette, PA Forest, PA Franklin, PA Fulton, PA Greene, PA Huntingdon, PA Indiana, PA Jefferson, PA Juniata, PA Lancaster, PA Lawrence, PA Lebanon, PA Lehigh, PA Lycoming, PA McKean, PA Mercer, PA Mifflin, PA Monroe, PA Montgomery, PA Northampton, PA Perry, PA Pike, PA Potter, PA Somerset, PA Sullivan, PA Susquehanna, PA Tioga, PA Venango, PA Warren, PA Washington, PA Wayne, PA Westmoreland, PA Wyoming, PA York, PA
Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full.
FirstEnergy
Energy company headquartered in Akron, Ohio. 10 electric utility operating companies form one of the nation's largest investor-owned electric system, based on 6 million customers served within a 65,000 square-mile area in the Midwest and Mid-Atlantic regions, including Ohio, Pennsylvania, West Virginia, New Jersey, and Maryland. These services are for Pennsylvania residents only.