Philadelphia Water Department - Tiered Assistance Program

1101 Market Street, ARAMark Tower - 5th Floor, Philadelphia, PA 19107

Eligibility

Low income, seniors, or have one of the following qualifying hardships: A) Household grew: New baby added to the family, or a family member moved in B) Job loss: Main income-earner was out of work for four months, and was on unemployment C) Serious illness: Customer or family member has a life-threatening condition, or is receiving in-home care D) Family loss: Household’s primary income-earner passed away E) Domestic violence: Customer spent time in a shelter because of domestic violence

Hours

Monday through Friday, 8:30am to 5:00pm

(215) 685-6300

Voice

Website

https://www.phila.gov/services/payments-assistance-taxes/payment-plans-and-assistance-programs/income-based-programs-for-residents/apply-for-water-bill-customer-assistance/

Application process

Apply by mail, in-person at a local Neighborhood Energy Center, or online via the intake website.

Fees

Call for details.

Service area

Philadelphia, PA

Provides payment assistance for water bills.

What's Here

Water Service Payment Assistance

Providing organization

Philadelphia Water Department

Serves the Greater Philadelphia region by providing integrated water, wastewater, and stormwater services.