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Regional electric utility provider. Provides specialized customer assistance programs such as:

• Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP.
• OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
• Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
• Rebates and Savings Programs: Offers programs to help customers save energy.

Call 866-306-2479

• Refrigerator and Freezer Recycling
• Appliance Rebates
• Home energy surveys/energy analysis

Optional billing programs include:

• Budget billing which allows customers to pay about the same monthly amount all year long
• Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or

savings account on their monthly due date.

• Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check.
• Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems.

PPL is regulated by the Public Utility Commission