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Will delay termination of service for up to 30 days when customers have a licensed physician complete a medical certification form stating that termination would be hazardous to the health or safety of a permanent resident of the home.

Provides one-time limited financial help with late rent, utilities, emergency shelter in hotel/motel, prescription medicine, clothing required for work, and other services that provide a helping hand to allow people to get on firmer footing.

Assists with consumer complaints against PUC-regulated utility companies (including telephone complaints), utility bill payment plan negotiation, and utility disconnect programs. Offers electric, gas, and water service shutoff programs.