Mental Health and Substance Use Disorder Ombudsman Programs

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Mental Health America of Southwestern Pennsylvania - Mental Health Ombudsman

409 Coulter Avenue, Suite 4, Greensburg, PA 15601

Provides ombudsman services for mental health consumers to file complaints. Assists with filing complaints or grievances, acts as a liaison between the individual or family and the Managed Care Organization, and provides support in addressing concerns with behavioral health services.

Data provided by

Pennsylvania 211

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Malpractice Assistance Consumer Complaints Mental Health and Substance Use Disorder Ombudsman Programs

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Lawrence County C.A.R.E.S. - Lawrence County Consumer / Family Satisfaction Team

708 West Washington Street, New Castle, PA 16101

(724) 657-0226

https://www.lawrencecountycares.com/lawrence-county-consumer-satisfaction-team

Provides a confidential means for consumers to report concerns and increase their level of satisfaction involving the behavioral health services they receive.

Data provided by

Pennsylvania 211

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Patient Rights Assistance Consumer Complaints Mental Health and Substance Use Disorder Ombudsman Programs

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NAMI Keystone Pennsylvania - CART of Allegheny County (Consumer Action Response Team)

105 Braunlich Drive, McKnight Plaza, Suite 200, Pittsburgh, PA 15237

(412) 366-3788

Interviews consumers who have received behavioral health services to monitor consumer and family satisfaction with services.

Data provided by

Pennsylvania 211