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Regional electric utility provider. Provides specialized customer assistance programs such as:

• Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP.
• OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
• Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
• Rebates and Savings Programs: Offers programs to help customers save energy.

Call 866-306-2479

• Refrigerator and Freezer Recycling
• Appliance Rebates
• Home energy surveys/energy analysis

Optional billing programs include:

• Budget billing which allows customers to pay about the same monthly amount all year long
• Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or

savings account on their monthly due date.

• Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check.
• Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems.

PPL is regulated by the Public Utility Commission

Provides residents with a map of refuse pick-up days based on location as well as request large item pick-ups and can also view recycling guide.

Sells used and surplus building supplies, appliances, secondhand clothing, and household fixtures and furniture to the general public. Offers salvage service for businesses and individuals, from unoccupied property, and free pickup for qualifying donations of furniture, kitchen cabinets, plumbing fixtures, windows, building materials, and more. For salvage or pickup, follow instructions on the website.

Offers the following customer assistance programs to those in need: 1) Pennsylvania Customer Assistance Program (PCAP:) Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of PCAP are to:

• Improve ability to make a payment
• Reduce consumption of electricity (eligible PCAP customers must participate in WARM)
• Reduce electric account debt

2) Customer Assistance & Referral Evaluation Services Program (CARES): Provides assistance on a short-term basis to payment-troubled residential customers. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs. CARES is open to:

• any customer 60 years

Performs the following services and maintains these facilities:

• Recycling: LCSWMA assists municipalities, businesses and other institutions with starting and maintaining their recycling programs. LCSWMA’s three Lancaster facilities have 24/7 recycling drop-off areas for the following materials: glass bottles and jars, aluminum and steel cans, plastic bottles, and newspapers (including office paper and magazines). The Transfer Station Complex also accepts cardboard.
• Transfer Station Complex: Located on Harrisburg Pike in Lancaster. A central location for the transfer of trash for end disposal (waste-to-energy facility or landfill). Accessible to commercial haulers and residents. Also has a recycling drop-off center and Household Hazardous Waste Facility for items such as paint, computers, televisions, batteries, etc.
• Household Hazardous Waste Facility: Located at the Transfer Station Complex on Harrisburg Pike in Lancaster, LCSWMA accepts household hazardous waste materials from residents in

Offers rebates on certain Energy Star appliances and may pay consumers up to $50 to recycle an old refrigerator or freezer. Helps customers conserve energy and reduce demand while lowering their electricity costs. Also provides energy use audits to residential customers interested in reducing energy use.