A comprehensive information and referral program. The primary service is assessment of caller needs, followed by sharing of information about and referrals to appropriate resources that will address client needs, questions and concerns. Maintains an extensive database of health and human services, including non-profit agencies and government programs. Additional services include: Production of the Where to Call Guide, a quick reference booklet of Lancaster County resources. Website that showcases resources for each county served by PA 211 East Compilation of seasonal resources, i.e. holiday and utility programs Centralized intake for anyone experiencing homelessness in Lancaster County

Serves as the central hub for emergency disaster response for the Greater Pennsylvania Region.

Serves as a secondary source to disaster relief efforts; disaster defined as weather related issues such as floods, fire and extreme temperature. Secondary services available following the efforts of local emergency management agencies and American Red Cross. Funding, donated goods and services available to assist in an individual or household's recovery efforts if all other assistance has been exhausted.

Provides case management and advocacy services for disaster recovery. Trained Disaster Case Managers perform needs assessment and helps survivors access eligible resources.

Serves as the central hub for disaster related response. Provides disaster case management and shelter services.

Aids and assists people in getting their lives back togetherr after a disaster.

Serves as the central hub for disaster related response. Provides disaster case management and shelter services.

Provides long-term disaster recovery to those with unmet needs in the areas of case management, construction estimation, volunteer clean-up and rebuilding, emotional and spiritual support. Volunteers work in partnership with other local agencies.

Serves as the central hub for disaster related response in Susquehanna County.

Assists with the legalization of status and reunification of families. Provides consultation, general immigration services, family petitions, travel documents, applications and certificates of citizenship, replacement of lost/stolen cards, employment authorizations, translation/bilingual services, adjustments of status/"V" Visa and "K" Visa, and Lottery Applications.