Offers information on financial issues, receives and processes complaints, and refers callers to correct institutions or organizations.

The purpose of the Wilkes-Barre City Health Department is to prevent disease and to promote and protect the health of Wilkes-Barre City residents. The Department does so by assessing the needs of the public, offering public health services and creating sound public health policies.

Investigates and finds a resolution to complaints about nursing facilities and personal care homes. Provides answers to questions about billing and charges, including those covered by Medicare and Medicaid. Supports appeals regarding transfers, discharges, discontinuance, or changes in service.

Administers the laws of the Commonwealth as they pertain to the regulations of the insurance industry and the protection of the insurance consumer. Provides information and handles complaints about insurance companies.

Provides ombudsman services for mental health consumers to file complaints. Assists with filing complaints or grievances, acts as a liaison between the individual or family and the Managed Care Organization, and provides support in addressing concerns with behavioral health services.

Investigates complaints about personal care homes and assisted living facilities. Offers orientation for new personal care home operators. Also provides a list of names and phone numbers of all licensed persons.

Provides various services for businesses and consumers, including: * Information on complaints filed against charitable organizations or contractors for questionable or illegal practices * Information about companies * Resolution of complaints against companies (all complaints must be in writing) or filed online * Information on being a good consumer * Information on charitable organizations * Arbitration * Mediation * Speakers * The Auto Line handles complaints on all new GM cars, Volkswagens, Audis, Hyundai, Nissans, Hondas, Peugeots, Saturns, Infinities, Porsche, Ford, Saabs, and Acuras under warranty. * Accepts reports on suspected scam operations. Some of the more common scams involve home improvement, work from home, investment schemes, and postal fraud.

Responsible for childcare facilities. Concerns or complaints about childcare providers.

Monitors business performance, provides consumers with independent information about businesses and charities and attempts to resolve consumer complaints.

Department conducts inspections. These include licensure and certification surveys, follow-up surveys and complaint investigations. Operates and maintains the federally mandated Nurse Aide Registry.

Oversees Northampton County operations, including administration/human resources, economic development, corrections, court services, fiscal affairs, human services, public works, and the offices of the Coroner, Public Defender, Sheriff.

Provides an auto warranty dispute resolution program to help build trust and confidence in the automotive marketplace. Proceedings are informal and in most cases can be resolved through telephone discussions facilitated by BBB staff. Disputes not resolved by agreement may proceed to arbitration and the arbitrator will decide how the dispute will be resolved.

Provides a fair marketplace for consumers and businesses, receives complaints from the public and investigates, provides mediation of consumer disputes, and inspects all commercial weighing and measuring devices.

Since its inception in 2007, the Office of Child Development and Early Learning (OCDEL) has focused on creating opportunities for the commonwealthâ??s youngest children to develop and learn to their fullest potential. This goal is accomplished through a framework of supports and systems that help ensure that children and their families have access to high quality services. OCDEL works with many partners to create opportunities for the commonwealthâ??s children. Parents, schools, child care, early intervention, Head Start, libraries, community organizations and other stakeholders have joined with the Office of Child Development and Early Learning to provide high quality early childhood programs and effective prevention strategies to mitigate challenges faced by families that affect school readiness and academic success. OCDEL strives to build a strong foundation for children, starting in infancy, through the establishment of a statewide standard for excellence in early care and education and the creation

Offers county operations, including administration/human resources, economic development, corrections, court services, fiscal affairs, human services, public works, and the offices of the Coroner, Public Defender, Sheriff, and Solicitor. Information on county services.

Provides a compliant form for citizens to submit against the city for an accident or loss.

Administers the services and programs of the City of Lebanon including: permits and licenses, recreation, community and economic development, accounts and finances, engineering, traffic, highway, recycling, building and zoning, shade trees, bureau of police, and public safety.

Provides an auto warranty dispute resolution program to help build trust and confidence in the automotive marketplace. Proceedings are informal and in most cases can be resolved through telephone discussions facilitated by BBB staff. Disputes not resolved by agreement may proceed to arbitration and the arbitrator will decide how the dispute will be resolved.

Helps consumers voice concerns and exercise their rights regarding long-term care services. An ombudsman is trained and certified by the Pennsylvania Department of Aging in the investigation and resolution of complaints made by, or on behalf of, consumers of long-term care services.

Responsibilities include: - Investigation of criminal activities - Investigation of vehicle accidents - Promote traffic safety, enforce statutes, eliminate traffic hazards and encourage motorists to practice safe driving techniques. - Assistance in locating missing persons - Community presentations on traffic safety and crime-related subjects - Liquor Control Enforcement Hotline is used to report underage drinking on licensed or unlicensed premises. All reports, anonymous or otherwise, will be investigated. - Sponsors Camp Cadet for Lancaster County youth ages 11 - 13 years. A week long residential summer camp program which gives youth an opportunity to know and learn about law enforcement activities. Additional Telephone Numbers: 877.726.6378: Hotline to report suspected drug trafficking 888.UNDER.21 (863.3721): To anonymously report underage drinking parties or businesses distributing alcohol to minors (Legal drinking age in PA is 21 yrs.) 866.426.9164: 24-hour hotline to complain abo

Assists with consumer complaints against PUC-regulated utility companies (including telephone complaints), utility bill payment plan negotiation, and utility disconnect programs. Offers electric, gas, and water service shutoff programs.

Provides information about how to file a complaint about the United States Postal Service.

Connects older adults with the community. A) PA MEDI - Medicare Counseling Program: Free one-on-one or telephone assistance to older persons to help them understand Medicare eligibility and benefits, Medicare supplemental insurance, and prescription drug coverage. B) Senior Center Information: For those 60+, a center offers meals, social activities, and a range of activities and wellness programming. D) Transportation Assistance: Rabbittransit has developed a shared ride program for those 60+ for specific programs and those 65+ for other transportation needs. For more information please call. E) Tax Assistance Program: This free service can address tax issues for most middle to low-income taxpayers age 60 and over.

Investigates complaints about personal care homes and assisted living facilities. Offers orientation for new personal care home operators. Also provides a list of names and phone numbers of all licensed persons.

The obudsman program investigates and resolves complaints made on behalf of older individuals living in long term care facilities