Administers the laws of the Commonwealth as they pertain to the regulations of the insurance industry and the protection of the insurance consumer. Provides information and handles complaints about insurance companies.

Offers the opportunity to report incidents of food poisoning or food-safety related concerns.

Provides a means of communication between clients of DHS services in Philadelphia to ask questions, file complaints, and case support.

The Bureau of Food Safety safeguards public health through rigid supervision of the state's food supply.

Provides a process for filing an official complaint regarding attorneys in the state. Also provides an attorney look up tool.

Responsible for issuing licenses and processing complaints concerning licensees and registrants

Responsibilities include: - Investigation of criminal activities - Investigation of vehicle accidents - Promote traffic safety, enforce statutes, eliminate traffic hazards and encourage motorists to practice safe driving techniques. - Assistance in locating missing persons - Community presentations on traffic safety and crime-related subjects - Liquor Control Enforcement Hotline is used to report underage drinking on licensed or unlicensed premises. All reports, anonymous or otherwise, will be investigated. - Sponsors Camp Cadet for Lancaster County youth ages 11 - 13 years. A week long residential summer camp program which gives youth an opportunity to know and learn about law enforcement activities. Additional Telephone Numbers: 877.726.6378: Hotline to report suspected drug trafficking 888.UNDER.21 (863.3721): To anonymously report underage drinking parties or businesses distributing alcohol to minors (Legal drinking age in PA is 21 yrs.) 866.426.9164: 24-hour hotline to complain abo

Investigates complaints about personal care homes and assisted living facilities. Offers orientation for new personal care home operators. Also provides a list of names and phone numbers of all licensed persons.

The obudsman program investigates and resolves complaints made on behalf of older individuals living in long term care facilities

Handles client disputes with the gas, electric, and water utilities, with the priorities of preventing service shut-offs and obtaining service restoration.

Provides a process for filing an official complaint regarding attorneys in the state. Also provides an attorney look up tool.

Monitors business performance, provides consumers with independent information about businesses and charities and attempts to resolve consumer complaints.

Investigates drug trafficking, child predators, organized crime, and other criminal violations.

Processes and investigates consumer and citizen complaints with mediation and legal action to request halt of practices and restitution for consumer. Offers consumer education programs with consumer protection kit in regular print describing consumer rights.

Administers the school laws of Pennsylvania.

Investigates reports on underage drinking and liquor law violations. Call can remain anonymous.

Processes claims for and administers VA benefits, including: disability compensation, pension, home loan guaranty, life insurance, education, vocational training for disabled veterans, burial allowance, and survivor's compensation, pension, education and referrals to other service providers. Provides information and assistance concerning benefits eligibility and application procedures. Makes referrals, when necessary, to other VA facilities, such as medical centers and national cemeteries.

Carries out administration and operational functions required under numerous health related acts and regulations to maintain and improve the health and well-being of the residents in Lancaster city. Inspects eateries, mobile food trucks, tattoo businesses, and other public facilities to ensure compliance with State health and food safety standards and work with other organizations on initiatives designed to improve the overall health of the community.

Lawyer referral services are available to the public. Service can provide a referral for client to call or can arrange a thirty minute, no obligation consultation with a lawyer for $40. There is also the modest means program which offers legal services at a substantially reduced rate to clients who fall within the financial guidelines of the program.

Offers information on financial issues, receives and processes complaints, and refers callers to correct institutions or organizations.

Receives, investigates and resolves consumer complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes and home health care agencies.

Offers investigation of fraud, abuse in the Commonwealth's programs, operations, and contracts.

Provides an auto warranty dispute resolution program to help build trust and confidence in the automotive marketplace. Proceedings are informal and in most cases can be resolved through telephone discussions facilitated by BBB staff. Disputes not resolved by agreement may proceed to arbitration and the arbitrator will decide how the dispute will be resolved.

Provides a reporting form for people who believe they have witnessed or been the victim of improper conduct by members of the Philadelphia Police Department.

Responsible for the administration, education, and enforcement of labor laws.