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Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Provides assistance to qualifying individuals who require help to prevent disconnection of a utility service, to pay overdue bills for any energy source, to purchase any type of heating fuel, or to repair/replace heating equipment.

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Regional electric utility provider. Provides specialized customer assistance programs such as:

• Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP.
• OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
• Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
• Rebates and Savings Programs: Offers programs to help customers save energy.

Call 866-306-2479

• Refrigerator and Freezer Recycling
• Appliance Rebates
• Home energy surveys/energy analysis

Optional billing programs include:

• Budget billing which allows customers to pay about the same monthly amount all year long
• Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or

savings account on their monthly due date.

• Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check.
• Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems.

PPL is regulated by the Public Utility Commission

Supports veterans in need by providing case management, emergency housing, supportive services, and homeless prevention. Possible assistance with rental, utility, child care, transportation, car repairs, etc.

Offers help for individuals and families who are at risk of a utility shutoff. Utility assistance may include help with natural gas, electricity, water, propane, and fuel oil bills, and is offered as funding is available.

Provides grants to assist customers with payment of past due bills, and/or to assist with the restoration of service through programs such as PECO's Customer Relief Fund.

Services include: Food Clothing Limited financial aid for fuel, utilities and transportation Aid to families who are victims of a fire Mobile canteen service (used primarily to serve fire, police and utility personnel at the scene of emergencies)

Contingency funds are financial supports used to assist with rents, security deposits, household items and some unique needs, such as arrears and utilities. Funds are capped at $1,000.00. Potential clients need to make a prior appointment before coming to the office.

Provides grants to families living on low incomes to pay their heating bills. The grant is a one-time payment sent directly to the utility company/fuel provider. These grants range from $200 to $1,000 based on household size, income, and fuel type. Households without heat or in immediate danger of being without heat may also qualify for crisis grants in addition to the LIHEAP Cash Grants

Provides emergency assistance to people in need when no other assistance is available.

Emergency Direct Assistance for financially struggling individuals and families in crisis seeking assistance for such things as food, clothing, shelter, rent, household utility expenses and similar miscellaneous living needs. May also offer seasonal assistance, such as Back-to-School and Project Bundle-Up where funds are available.

Helps low-income families pay their heating bills. Offers assistance in the form of a cash grant, a one-time payment sent directly to the utility company/fuel provider. These grants range from $200 to $1,000 based on household size, income, and fuel type. Crisis grants may be available to those in emergency situations or in jeopardy of being without heat.

Assists post 9/11 veterans and families with financial, educational, recreational, and therapeutic needs.

Emergency Direct Assistance for financially struggling individuals and families in crisis seeking assistance for such things as food, clothing, shelter, rent, household utility expenses and similar miscellaneous living needs. May also offer seasonal assistance, such as Back-to-School and Project Bundle-Up where funds are available.

Offers limited financial assistance for utility bills; also provides assistance with applications for Dollar Energy and CAP programs.

Provides financial assistancer for heating, rent, utilities, mortgage, car, medical and prescription expenses and other needs on case by case basis depending on available funding.

Provides financial and advocacy assistance to post 9/11 active duty US military service personnel, veterans and their families. Assists all branches of service and all ranks and components. Financial assistance is not given directly to service members or their families; instead, payments are made to mortgage lenders, utility companies, and other vendors.

Provides emergency assistance for any heating source, fuel, water, medication, clothing, hygiene supplies, transportation, information and referral, and other expenses as funding allows. Cannot provide assistance for funeral related costs or narcotic prescriptions.

Provides grants to families living on low incomes to pay their heating bills. The grant is a one-time payment sent directly to the utility company/fuel provider. These grants range from $200 to $1,000 based on household size, income, and fuel type. Households without heat or in immediate danger of being without heat may also qualify for crisis grants in addition to the LIHEAP Cash Grants

Provides financial assistance to low income individuals and families who are facing utility terminations or who have had their utilities shut off. All grants must be applied to the utility account and reach a zero balance. If amount owed exceeds maximum grant allowed, the applicant is responsible for the balance. Families and individuals are eligible to apply for assistance every two years. PECO and the Philadelphia Water Department match each dollar provided by grant. This grant, in addition to the matching utility bill credit, and any contribution by the individual, must zero out the utility bill.

Serves as an intake site for UESF (Utility Assistance Grant) which provides financial assistance to low-income individuals and families who are facing utility terminations or who have had their utilities shut off.

Provides eligible veteran households with outreach, assessment, case management, advocacy and assistance in obtaining VA and other benefits, which may include housing counseling, legal support, credit repair, financial planning services, and time-limited, temporary financial assistance.

Provides grants to families living on low incomes to pay their heating bills. The grant is a one-time payment sent directly to the utility company/fuel provider. These grants range from $200 to $1,000 based on household size, income, and fuel type. Households without heat or in immediate danger of being without heat may also qualify for crisis grants in addition to the LIHEAP Cash Grants

Provides grants to families living on low incomes to pay their heating bills. The grant is a one-time payment sent directly to the utility company/fuel provider. These grants range from $200 to $1,000 based on household size, income, and fuel type. Households without heat or in immediate danger of being without heat may also qualify for crisis grants in addition to the LIHEAP Cash Grants.