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ONE TIME Rent/mortgage/housing payment assistance. Provides rent payment assistance. Provides electric service payment assistance.

Provides an electric service payment assistance.

Offers utility bill payment assistance to members who receive Adams Electric Cooperative utility service.

Assists cancer patients with paying electric bills.

Provides financial assistance to low income residents of Indiana County electric, gas, and water service bills, and for payment for heating fuel (oil, propane, etc.).

Offers emergency financial assistance for prescriptions, gas, electric bills, and heating fuel. Provides water service payment assistance, with termination notice as funds are available. Screens for the CAP program, offered through Columbia Gas.

Provides payment assistance for electric and gas service that is in jeopardy of being terminated on a case by case basis. The maximum benefit amount is $200 one time per year per household.

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income customers of Duquesne Light to establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income customers of Duquesne Light to establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income customers of Duquesne Light to establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income customers of Duquesne Light to establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income customers of Duquesne Light to establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Project REACH is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. The distribution of funds is administered by the Salvation Army located throughout the Penn Power service territory. Customer Assistance Program (CAP) CAP helps residential customers maintain electric service. Participating customers are placed on a payment plan that requires a regular monthly payment based on a discounted rate. The goals of CAP are to:

• Improve ability to make a payment
• Reduce consumption of electricity

CAP is administered by Human Services staff members and community-based organizations. There are household income requirements and other program qualifications.

Offers the following customer assistance programs to those in need: 1) Pennsylvania Customer Assistance Program (PCAP:) Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of PCAP are to:

• Improve ability to make a payment
• Reduce consumption of electricity (eligible PCAP customers must participate in WARM)
• Reduce electric account debt

2) Customer Assistance & Referral Evaluation Services Program (CARES): Provides assistance on a short-term basis to payment-troubled residential customers. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs. CARES is open to:

• any customer 60 years

Regional electric utility provider. Provides specialized customer assistance programs such as:

• Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP.
• OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
• Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
• Rebates and Savings Programs: Offers programs to help customers save energy.

Call 866-306-2479

• Refrigerator and Freezer Recycling
• Appliance Rebates
• Home energy surveys/energy analysis

Optional billing programs include:

• Budget billing which allows customers to pay about the same monthly amount all year long
• Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or

savings account on their monthly due date.

• Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check.
• Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems.

PPL is regulated by the Public Utility Commission

Utility Assistance Schuylkill Community Action offers Utility Assistance programs through partnerships with PPL Electric Utilities and UGI Utilities to help income-eligible households manage electric and gas costs, prevent service disruption, and reduce energy burden. Assistance is based on funding availability and eligibility requirements. PPL Electric Utilities Assistance SCA partners with PPL Electric Utilities to provide both long-term payment assistance and emergency financial support through the OnTrack and Operation HELP programs. OnTrack OnTrack is a payment assistance program that helps income-eligible households lower their monthly electric bills through affordable, fixed payments. Participants may also receive partial debt forgiveness when program requirements are met. Requires proof of household income (last 30 days) Participants must recertify eligibility annually Includes energy education and budgeting support Designed to help households maintain long-term affordability and avoid arrears Operation HELP Operation HELP provides emergency financial assistance to households experiencing a utility crisis or risk of disconnection. One-time emergency assistance (based on funding availability) Intended for households experiencing hardship or pending shutoff Income eligibility typically up to 150% of the Federal Poverty Level Limited funding; assistance is provided on a case-by-case basis UGI Utilities Assistance SCA partners with UGI Utilities to assist eligible customers through the Customer Assistance Program (CAP) and Operation Share Energy Fund. These programs help households manage natural gas costs and prevent disconnection through reduced payment plans and emergency grants. Customer Assistance Program (CAP) CAP helps eligible customers lower their monthly gas bills based on income and usage. The program also offers potential arrearage forgiveness when customers remain in good standing. Operation Share Energy Fund Operation Share provides one-time emergency assistance for households facing financial crisis or utility disconnection. UGI Eligibility Requirements To qualify for CAP or Operation Share, households must: Meet income guidelines (generally at or below 150% of the Federal Poverty Level) Have an active UGI account with UGI as the primary gas supplier Reside at the service address with the account in their name Provide proof of household income (last 30 days) Be reviewed for UGI/PUC eligibility requirements Note: Landlords, non-eligible account types (including certain rental or third-party accounts), and ineligible service classifications do not qualify. All applicants are subject to program and utility verification.

Provides financial assistance for Northwestern REC residential members who are required to repair and electrical safety hazard that has been identified by the Co-op.

Provides home maintenance and minor repair to water heater and/or replacement of water tank.

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Provides utility customers with access to assistance to help with bill payment for gas and electric services thru PPL, UGI Fuel Funds and Energy Conservation , PPL programs, such as security deposit waivers..