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ONE TIME Rent/mortgage/housing payment assistance. Provides rent payment assistance. Provides electric service payment assistance.

Pennsylvania 211

Offers utility bill payment assistance to members who receive Adams Electric Cooperative utility service.

Pennsylvania 211

Assists cancer patients with paying electric bills.

Pennsylvania 211

Provides financial assistance to low income residents of Indiana County electric, gas, and water service bills, and for payment for heating fuel (oil, propane, etc.).

Pennsylvania 211

Offers emergency financial assistance for prescriptions, gas, electric bills, and heating fuel. Provides water service payment assistance, with termination notice as funds are available. Screens for the CAP program, offered through Columbia Gas.

Pennsylvania 211

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Pennsylvania 211

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Pennsylvania 211

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Pennsylvania 211

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Pennsylvania 211

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Pennsylvania 211

Provides payment assistance for electric and gas service that is in jeopardy of being terminated on a case by case basis. The maximum benefit amount is $200 one time per year per household.

Pennsylvania 211

Helps members keep their electric bills paid. M2M donations come from Northwestern REC's employees, members and events such as the annual M2M Golf Outing.

Pennsylvania 211

Project REACH is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. The distribution of funds is administered by the Salvation Army located throughout the Penn Power service territory. Customer Assistance Program (CAP) CAP helps residential customers maintain electric service. Participating customers are placed on a payment plan that requires a regular monthly payment based on a discounted rate. The goals of CAP are to:

• Improve ability to make a payment
• Reduce consumption of electricity

CAP is administered by Human Services staff members and community-based organizations. There are household income requirements and other program qualifications.

Pennsylvania 211

Offers the following customer assistance programs to those in need: 1) Pennsylvania Customer Assistance Program (PCAP:) Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of PCAP are to:

• Improve ability to make a payment
• Reduce consumption of electricity (eligible PCAP customers must participate in WARM)
• Reduce electric account debt

2) Customer Assistance & Referral Evaluation Services Program (CARES): Provides assistance on a short-term basis to payment-troubled residential customers. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs. CARES is open to:

• any customer 60 years

Pennsylvania 211

Regional electric utility provider. Provides specialized customer assistance programs such as:

• Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP.
• OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
• Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
• Rebates and Savings Programs: Offers programs to help customers save energy.

Call 866-306-2479

• Refrigerator and Freezer Recycling
• Appliance Rebates
• Home energy surveys/energy analysis

Optional billing programs include:

• Budget billing which allows customers to pay about the same monthly amount all year long
• Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or

savings account on their monthly due date.

• Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check.
• Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems.

PPL is regulated by the Public Utility Commission

Pennsylvania 211

Offers Utility Assistance through partnerships with PPL Electric Utilities and UGI (United Gas, Inc.). The program is designed to help low-income individuals pay for essential utility services, depending on program funding availability. Programs: On Track (PPL Electric) The On Track program helps PPL customers catch up on past-due electric bills by lowering monthly payments and forgiving a portion of back debt when program requirements are met. Proof of income is required for the application. SCA staff can assist in checking eligibility before enrollment. Program benefits include: Reduced monthly payments Forgiveness of part of any past-due balance when payments are on time Energy education Operation HELP (PPL Electric) Operation HELP provides emergency financial assistance and energy support to low- and fixed-income PPL customers, funded by PPL employees and customers. Eligible households can earn up to 250% of the federal poverty level. Assistance is available to those who may not qualify for LIHEAP or are experiencing severe hardship. UGI Customer Assistance Program (CAP) & Operation Share These programs help UGI customers manage past-due gas utility bills through income- or usage-based payment agreements, with opportunities for arrearage and shortfall forgiveness. Eligibility – UGI CAP & Operation Share Total household income must not exceed monthly federal poverty guidelines Must have an active UGI account and use UGI as primary gas supplier Applicant must live at the property and have service in their name Must have a verifiable source of income Landlords are not eligible

Pennsylvania 211

Allows the Co-op to put a demand response unit (DRU) on an individual's water heater that enables the Co-op to shift the times when the water heater uses electricity from a peak time to an off peak time. The member still has hot water whenever they want plus when a new tank is needed, a newenergy efficient model and install it for free.

Pennsylvania 211

Provides financial assistance for Northwestern REC residential members who are required to repair and electrical safety hazard that has been identified by the Co-op.

Pennsylvania 211

Operates as an electric distribution cooperative. Provides efficient and safe electricity services to members.

Pennsylvania 211

Helps low-income families pay their heating bills. Offers assistance in the form of a cash grant, a one-time payment sent directly to the utility company/fuel provider. These grants range from $200 to $1,000 based on household size, income, and fuel type. Crisis grants may be available to those in emergency situations or in jeopardy of being without heat.

Pennsylvania 211

Offer assistance to clients who are experiencing difficulty finding or maintaining housing. Provides a range of services and options to assist clients in securing and maintaining safe, affordable housing. Housing services include counseling, subsidized housing for homeless individuals with HIV/AIDS and other chronic illnesses, and assistance applying for housing related benefits and entitlements.

Pennsylvania 211

Applications accepted in extreme emergency situations for financial assistance, which may include rent, utilities, or other financial needs. Some assistance may require applicant to meet program guidelines or eligibility requirements. Referrals to other assistance providers may be determined a better fit depending on specifics of the case.

Pennsylvania 211

Provides grants to families living on low incomes to pay their heating bills. The grant is a one-time payment sent directly to the utility company/fuel provider. These grants range from $200 to $1,000 based on household size, income, and fuel type. Households without heat or in immediate danger of being without heat may also qualify for crisis grants in addition to the LIHEAP Cash Grants.

Pennsylvania 211

Emergency Direct Assistance for financially struggling individuals and families in crisis seeking assistance for such things as food, clothing, shelter, rent, household utility expenses and similar miscellaneous living needs. May also offer seasonal assistance, such as Back-to-School and Project Bundle-Up where funds are available.

Pennsylvania 211

Provides financial assistance to low income individuals and families who are facing utility terminations or who have had their utilities shut off. All grants must be applied to the utility account and reach a zero balance. If amount owed exceeds maximum grant allowed, the applicant is responsible for the balance. Families and individuals are eligible to apply for assistance every two years. PECO and the Philadelphia Water Department match each dollar provided by grant. This grant, in addition to the matching utility bill credit, and any contribution by the individual, must zero out the utility bill.

Pennsylvania 211