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Works with individuals and families toward solutions for improving their quality of life, alleviating crisis situations, and assisting with making informed decisions about their futures. Partners with PPL Electric Utilities and UGI Corporation's subsidiaries, Penn Natural Gas and Central Penn Gas. Qualified customers are offered affordable utility payments through their Customer Assistance Programs (CAP). These programs offer a reduced monthly payment as coverage for utility service, cancel a portion of any debt owed to the company, and provide energy education and weatherization services.

Provides assistance for those at risk of becoming homeless through rental, utility and mortgage assistance. Requires sustainable income to maintain rental/utilities/mortgage.

Provides financial assistance for medical and therapy expenses, utilities, and food. Also offers a sensory gym, emotional support, social events, and physical activities.

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

As funds are available, a limited amount is utilized for utility assistance for those with utility shut-off notices.

Families and individuals are provided with basic human services in crisis situations, such as housing and utility payments, lodging, occasional prescriptions, and emergency vouchers for food and gasoline. Each request is considered on a first-come and individual-needs basis.

Provides Coordinated Entry for domestic violence assessment, homelessness or housing crisis.

Provides emergency assistance for people in crisis. Also offers supportive care, home visits, food and clothing. Referrals made for assistance not offered at facility.

Provides emergency assistance for individuals and families in crisis seeking assistance for such things as food, clothing, shelter, rent, household utility expenses and similar miscellaneous living needs. Referrals made for assistance not offered at facility. May also offer seasonal assistance, such as Back-to-School and Project Bundle-Up where funds are available. Call for holiday programs (toys and food).

Provides utility assistance, employment aid, and short-term transportation assistance.

Provides Emergency Assistance for financially struggling individuals and families in crisis seeking assistance for food, clothing, household utility expenses, and similar miscellaneous living needs. Referrals made for assistance not offered at facility. May also offer seasonal assistance, such as Back-to-School and Project Bundle-Up where funds are available. Call for holiday programs (toys and food).

Provides emergency assistance such as help with emergency food, rent and utilities on a case by case basis contingent upon available funds. Also makes referrals to other county agencies and programs.

Offers bill payment assistance to low-income, residential customers in a hardship situation (service terminated or in threat of termination for nonpayment). Customers are eligible for MEAF assistance every 12 months.

Provides eligible veteran households with outreach, assessment, case management, advocacy and assistance in obtaining VA and other benefits, which may include housing counseling, legal support, credit repair, financial planning services, and time-limited, temporary financial assistance.

Regional electric utility provider. Provides specialized customer assistance programs such as:

• Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP.
• OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
• Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
• Rebates and Savings Programs: Offers programs to help customers save energy.

Call 866-306-2479

• Refrigerator and Freezer Recycling
• Appliance Rebates
• Home energy surveys/energy analysis

Optional billing programs include:

• Budget billing which allows customers to pay about the same monthly amount all year long
• Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or

savings account on their monthly due date.

• Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check.
• Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems.

PPL is regulated by the Public Utility Commission

Serves as an intake site for UESF (Utility Assistance Grant) which provides financial assistance to low-income individuals and families who are facing utility terminations or who have had their utilities shut off.

Provides emergency assistance for financially struggling individuals and families in crisis seeking assistance for such things as food, clothing, shelter, rent, household utility expenses and similar miscellaneous living needs.

Offers limited financial assistance for prescriptions, gasoline, utility shut offs, and sometimes rent.

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.

Assists with the following bills: medical (physician verified), prescriptions (must receive fax from doctor's office verifying prescription), electric (no CAP recipients), gas (no CAP recipients), water, local phone bill payment/connection (up to $20), and bus passes/gas vouchers (employment or medical purposes).

Provides emergency assistance such as help with emergency food, rent and utilities on a case by case basis contingent upon available funds. Also makes referrals to other county agencies and programs.

Offers assistance for families facing utility termination, being evicted from their homes or in need of emergency food. Provides emergency assistance with utility bills, rent, food on a case by case basis.

Provides financial assistance to those with cancer and their families.

Provides assistance to individuals and families who have chosen Dynegy as their electric supplier. NOTE: This is different from the utility company.