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Investigates and resolves complaints made by or on behalf of older persons living in long-term care facilities or receiving long term care services in their home.

Serves as a free, confidential service for residents of long-term care facilities to advocate for their rights and resolve complaints about quality of care and facility issues.

Supports and empowers consumers by resolving individual complaints involving long-term care services. Also works to improve and enhance long-term care system, laws, policies, etc, through public education and empowerment.

Investigates and resolves complaints made by or on behalf of older adults living in long-term care facilities or receiving long-term care services in their homes.

Investigates complaints from nursing home residents and facilities regarding the denial of residents' rights.

Ombudsmen work to resolve complaints and issues on behalf of individuals residing in long term care settings, such as nursing homes, assisted living facilities, and personal care homes. They help to educate residents on their rights and advocate on their behalf.

An Ombudsman is available to mediate concerns and advocate for rights of older persons residing in long term care facilities or receiving any long term care service. The Agency recruits and trains volunteers wishing to represent the Ombudsman Program in long term care facilities.

Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Committed to supporting and empowering the well being of adults of all ages, residing in Lehigh County. Information and assistance is provided to enable individuals to remain active, healthy, productive and independent in their community. Senior Services include:

• PA MEDI
• Adult day care
• Assessment
• Care Management
• Caregiver Support Program
• Cedarview Apartments
• Health and Wellness
• Homemaker/home support (18-59 years of age)
• Housing case management/housing assistance
• Information and assistance
• Neighborhood senior centers
• PA LINK to Aging and Disability Resources (www.lehighnorthamptonlink.org)
• Ombudsman program
• Personal care
• Protective services
• Transportation

https://www.lehighcounty.org/Departments/Human-Services/Aging-and-Adult-Services/Programs/Information-and-Assistance">Click here to find information on subsidized housing, home health care, personal care homes, nursing homes, retirement communities, etc

Helps to improve the quality of life and the quality of care available to long-term care facility residents.

Provides assistance to recipients of mental health and/or substance use services through the network of Beacon Health Options (f/k/a Value Behavioral Health of Pennsylvania). The Ombudsman helps educate individuals about their rights and responsibilities as it relates to behavioral health treatment and helps to resolve issues through complaint and grievance procedures.

Provides comprehensive senior services which include information and referral; protective services, ombudsman, assessments, outreach, case/care management; light housework and chores, personal care, and home delivered meals.

Offers assistance in resolving complaints regarding the quality of care provided to nursing home and personal care home residents in regard to their health, safety and welfare at the facility.

Ombudsman works with residents of nursing homes and personal care homes to promote their quality of life and encourage self-resolution of problems so that residents can maintain the highest level of independence they are capable of. The program also reduces the social isolation many people experience when living in long term care facilities.

Provides advocates for residents in long-term care facilities, assist them in resolving their complaints, and help ensure their rights are protected.

Investigates and helps resolve complaints about the care of older adults in long-term care facilities such as nursing homes, boarding homes, and community care.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Receives, investigates and resolves consumer complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes and home health care agencies.

Investigates and finds a resolution to complaints about nursing facilities and personal care homes. Provides answers to questions about billing and charges, including those covered by Medicare and Medicaid. Supports appeals regarding transfers, discharges, discontinuance, or changes in service.

Provides support and services to enable older adults to continue to live in their homes and communities. Services may include Care Management, Assessment, Protective Services, Information and Assistance, PA MEDI (Insurance Counseling), Health and Wellness Programs, adult day services, in home meals, personal emergency response system, personal care, transportation, and caregiver support. The agency also has 5 Senior Centers throughout the County in which participants can enjoy a Congregate Meal and Programming.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

The Ombudsman Program acts as an advocate for those receiving care in nursing facilities, personal care homes, and long-term care services in the community.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Investigates and resolves complaints concerning long-term care services related to health, safety, welfare, and rights of individuals who live in nursing homes and personal care homes, as well as those who utilize adult day services, domiciliary care, and community-based care programs.

Provide advocacy that protects the health, safety, welfare and rights of individuals receiving long term care in a nursing home or personal care home. Assistance is available to mediate resident's concerns with nursing homes, personal care homes, assisted living facilities and community-based services. Trained staff and volunteers promote the program, visit residents and identify concerns.