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Investigates and resolves complaints made by or on behalf of older adults living in long-term care facilities or receiving long-term care services in their homes.

Helps individuals residing in long-term care facilities resolve issues or concerns they may have about the quality of care they receive. The Ombudsman serves as a resident advocate and works with residents and facility staff to promote quality of care and quality of life within the long-term care setting. The Ombudsman also provides information and education relating to "Resident Rights" and long-term care services.

Protective Services available for residents of Lebanon County who are 60 years old or older. Protective Service referrals for residents under age 60 will be sent to the Under 60 Protective Service agency. Ombudsman services available for residents of Lebanon County who reside in an Assisted Living Facility, Personal Care Home or Nursing Home.

Advocates for and protects the rights of older persons receiving long-term care services. Receive, investigate, and resolve complaints on behalf of individuals. Trained staff or volunteers are available to act as an impartial mediator to address concerns.

Helps individuals residing in long-term care facilities such as nursing homes and personal care homes resolve issues or concerns they may have about the quality of care they receive. The Ombudsman is a trained individual who serves as a resident advocate and works with residents and facility staff to promote quality of care and quality of life within the long-term care setting. Also provides information and education relating to "Resident Rights" and long-term care services.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Helps consumers voice concerns and exercise their rights regarding long-term care services. An ombudsman is trained and certified by the Pennsylvania Department of Aging in the investigation and resolution of complaints made by, or on behalf of, consumers of long-term care services.

Seeks to mediate and resolve issues affecting older adults who are residents of nursing homes and personal care homes, or who receive long-term care services in their home or community. The program works with individuals, their families and friends, long-term care facility staff, government agencies, and community groups to provide relevant information, answer questions, investigate complaints about the quality of care or treatment from long-term care providers, and offer assistance in resolving problems.

Area Agencies on Aging provides local services, act as advocates, and generally assist older citizens to remain active in their communities. They operate under guidance from the Pennsylvania Department of Aging. Services include: - Advocacy - Support and representation, administratively and legislatively, for the needs of older adults as a group or individually. - PA MEDI - assistance with health insurance benefit concerns, appeals, benefit applications. - Employment Services - subsidized employment for training purposes. Available to low income persons age 55 and older. - Information and Referral - answers to questions on the availability of services and programs for older adults. - Legal Services - provided in non-fee generating cases via a contract with North Penn Legal Services, Inc. - Nursing Home Transition - Information about availability of long term care in a variety of settings - in the home, or in assisted living, and planning/coordination in making a move to an alternate setting including arranging for necessary services, for current residents of nursing homes. - Ombudsman - receives, investigates and assists in resolving complaints about quality of long term care. Provides information on long term care issues. - Protective Services - activities, resources and supports to prevent or intervene in abuse, neglect, exploitation and abandonment cases. - Specialized Transportation - limited availability of rides to medical appointments and social service agencies. - Care Management - casework services for assessment and care planning, and authorization of the following: - Adult Day Care - caregiving in an organized setting for less than a 24 hour day. Excellent for caregiver respite. - Emergency Energy Assistance - bill payment or provision of fuel to avoid utility shut off or lack of fuel in crisis situations. - Caregiver Support Program - educational services and financial assistance to family care providers. - Home Delivered Meals - hot/cold meals delivered to maintain necessary nutrition. - Home Health Care - skilled nursing, therapy and aide services. - Nursing Home Respite Services - respite for overnight absences of caregivers. - Personal Care - in-home help with bathing and other personal hygiene, laundry, shopping and meal preparation. - Pre-Admission Assessment - level of care determination for those considering admission to a long term care facility. - Waiver Services - Medicaid-funded in-home services of the types listed above, and more, to maintain nursing-home eligible older adults in their homes. - Senior Farmer Market Nutrition Program - provides food vouchers for residents 60 years old who meet income guidelines Information and referral service provides information on the availability of services and programs for older adults. Services may be delivered directly, purchased from a community agency, or available through a cooperative agreement.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Supports and empowers consumers by resolving individual complaints involving long-term care services. Also works to improve and enhance long-term care system, laws, policies, etc, through public education and empowerment.

Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Investigates complaints from nursing home residents and facilities regarding the denial of residents' rights.

Advocates for and protects the rights of older adults receiving or denied long-term care services in nursing homes, assisted living, adult day centers, domiciliary care homes, personal care boarding homes, or their own homes.

Investigates complaints about long-term care services. Addresses concerns about the quality of care or treatment provided by long-term care facilities. These include transfer/discharge issues, violation of residents' rights and conflicts between facility staff and residents' families.

The Ombudsman Program acts as an advocate for those receiving care in nursing facilities, personal care homes, and long-term care services in the community.

Provides assistance to recipients of mental health and/or substance use services through the network of Beacon Health Options (f/k/a Value Behavioral Health of Pennsylvania). The Ombudsman helps educate individuals about their rights and responsibilities as it relates to behavioral health treatment and helps to resolve issues through complaint and grievance procedures.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Ombudsmen work to resolve complaints and issues on behalf of individuals residing in long term care settings, such as nursing homes, assisted living facilities, and personal care homes. They help to educate residents on their rights and advocate on their behalf.

Provides support and services to enable older adults to continue to live in their homes and communities. Services may include Care Management, Assessment, Protective Services, Information and Assistance, PA MEDI (Insurance Counseling), Health and Wellness Programs, adult day services, in home meals, personal emergency response system, personal care, transportation, and caregiver support. The agency also has 5 Senior Centers throughout the County in which participants can enjoy a Congregate Meal and Programming.

Provide access to Ombudsman services designed to support and empower consumers of long-term living facilities. The Ombudsman attempts to resolve individual complaints involving long-term care service, while working to improve and enhance the long-term living system. Also provide legal assistance counseling to older adults through the Elderly Law Project.

Provides comprehensive senior services which include information and referral; protective services, ombudsman, assessments, outreach, case/care management; light housework and chores, personal care, and home delivered meals.

Offers long term care ombudsman programs to actively advocate for individuals receiving long-term care services.