Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Provides a service that receives, investigates, and resolves complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes, and home health care agencies.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Helps consumers voice concerns and exercise their rights regarding long-term care services. An ombudsman is trained and certified by the Pennsylvania Department of Aging in the investigation and resolution of complaints made by, or on behalf of, consumers of long-term care services.

Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Area Agencies on Aging provides local services, act as advocates, and generally assist older citizens to remain active in their communities. They operate under guidance from the Pennsylvania Department of Aging. Services include: - Advocacy - Support and representation, administratively and legislatively, for the needs of older adults as a group or individually. - PA MEDI - assistance with health insurance benefit concerns, appeals, benefit applications. - Employment Services - subsidized employment for training purposes. Available to low income persons age 55 and older. - Information and Referral - answers to questions on the availability of services and programs for older adults. - Legal Services - provided in non-fee generating cases via a contract with North Penn Legal Services, Inc. - Nursing Home Transition - Information about availability of long term care in a variety of settings - in the home, or in assisted living, and planning/coordination in making a move to an alternate setting including arranging for necessary services, for current residents of nursing homes. - Ombudsman - receives, investigates and assists in resolving complaints about quality of long term care. Provides information on long term care issues. - Protective Services - activities, resources and supports to prevent or intervene in abuse, neglect, exploitation and abandonment cases. - Specialized Transportation - limited availability of rides to medical appointments and social service agencies. - Care Management - casework services for assessment and care planning, and authorization of the following: - Adult Day Care - caregiving in an organized setting for less than a 24 hour day. Excellent for caregiver respite. - Emergency Energy Assistance - bill payment or provision of fuel to avoid utility shut off or lack of fuel in crisis situations. - Caregiver Support Program - educational services and financial assistance to family care providers. - Home Delivered Meals - hot/cold meals delivered to maintain necessary nutrition. - Home Health Care - skilled nursing, therapy and aide services. - Nursing Home Respite Services - respite for overnight absences of caregivers. - Personal Care - in-home help with bathing and other personal hygiene, laundry, shopping and meal preparation. - Pre-Admission Assessment - level of care determination for those considering admission to a long term care facility. - Waiver Services - Medicaid-funded in-home services of the types listed above, and more, to maintain nursing-home eligible older adults in their homes. - Senior Farmer Market Nutrition Program - provides food vouchers for residents 60 years old who meet income guidelines Information and referral service provides information on the availability of services and programs for older adults. Services may be delivered directly, purchased from a community agency, or available through a cooperative agreement.

Support and empowers consumers by resolving individual complaints involving long-term care service while working to improve and enhance the long-term living system for the residents and their families. Provides information about rights as a consumer and also advocate for high standards of quality of care in long-term care facilities.

Offers long term care ombudsman programs to actively advocate for individuals receiving long-term care services.

Committed to supporting and empowering the well being of adults of all ages, residing in Lehigh County. Information and assistance is provided to enable individuals to remain active, healthy, productive and independent in their community. Senior Services include: - PA MEDI - Adult day care - Assessment - Care Management - Caregiver Support Program - Cedarview Apartments - Health and Wellness - Homemaker/home support (18-59 years of age) - Housing case management/housing assistance - Information and assistance - Neighborhood senior centers - PA LINK to Aging and Disability Resources (www.lehighnorthamptonlink.org) - Ombudsman program - Personal care - Protective services - Transportation Click here to find information on subsidized housing, home health care, personal care homes, nursing homes, retirement communities, etc

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Supports and empowers consumers by resolving individual complaints involving long-term care services. Also works to improve and enhance long-term care system, laws, policies, etc, through public education and empowerment.

Investigates and resolves complaints concerning long-term care services related to health, safety, welfare, and rights of individuals who live in nursing homes and personal care homes, as well as those who utilize adult day services, domiciliary care, and community-based care programs.

Investigates and resolves complaints made by or on behalf of older adults living in long-term care facilities or receiving long-term care services in their homes.

Serves as an advocate for the rights of residents of long-term care facilities. The program investigates and seeks local solutions to complaints of residents and their families.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Provides assistance to recipients of mental health and/or substance use services through the network of Beacon Health Options (f/k/a Value Behavioral Health of Pennsylvania). The Ombudsman helps educate individuals about their rights and responsibilities as it relates to behavioral health treatment and helps to resolve issues through complaint and grievance procedures.

The obudsman program investigates and resolves complaints made on behalf of older individuals living in long term care facilities

Investigates and resolves complaints made by or on behalf of older persons living in long-term care facilities or receiving long term care services in their home.

Works to improve and enhance residents of facilities quality of care and quality of life. Provides education about resident rights guaranteed under law to consumers, their families and staff. Ombudsmen encourage self-advocacy first and empower consumers and their families by providing information to resolve concerns. Also works with residents to resolve individual issues involving long-term care services if residents are unable or unwilling to speak for themselves.

Investigates complaints from nursing homes and residents that they are being denied their rights.

Advocates for the rights of individuals. Investigates and resolves complaints from seniors living in long-term care facilities, including nursing homes, domiciliary homes, assisted living, personal care homes, adult day care, and in-home long-term care services. Offers representatives who visit the residents in their homes and answer questions about billing, concerns about a long-term care service provider, and appeals regarding transfers, discharges, discontinuance, or changes in services.

Investigates and resolves complaints made by or on behalf of older adults living in long-term care facilities or receiving long-term care services in their homes.

Provides support and services to enable older adults to continue to live in their homes and communities. Services may include Care Management, Assessment, Protective Services, Information and Assistance, PA MEDI (Insurance Counseling), Health and Wellness Programs, adult day services, in home meals, personal emergency response system, personal care, transportation, and caregiver support. The agency also has 5 Senior Centers throughout the County in which participants can enjoy a Congregate Meal and Programming.

Responds to complaints made by residents, or their family members, of long term care facilities. Ombudsman may address issues related to: A) Residents’ finances: Access to personal funds, Medicare and Medicaid benefits, charges, and billing B) Quality of life: Concerns about food, the physical environment, and social activities C) Professional care: Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints D) Residents’ rights: Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge E) Information and education: Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights