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Serves as a cooling center during extreme heat emergencies (code reds).

Provides mental health information and therapy referrals.

Arranges permanent homes under new legal parentage for individuals whose birth parents are unable or unwilling to provide for their care. Included are programs that provide counseling and assistance for people who want to relinquish their children for adoption or arrange for an independent adoption. Recruits, selects, counsels, and matches suitable adoptive parents with children who have been relinquished.

Provides various services for businesses and consumers, including:

• Information on complaints filed against charitable organizations or contractors for questionable or illegal practices
• Information about companies
• Resolution of complaints against companies (all complaints must be in writing) or filed online
• Information on being a good consumer
• Information on charitable organizations
• Arbitration
• Mediation
• Speakers
• The Auto Line handles complaints on all new GM cars, Volkswagens, Audis, Hyundai, Nissans, Hondas, Peugeots, Saturns, Infinities, Porsche, Ford, Saabs, and Acuras under warranty.
• Accepts reports on suspected scam operations. Some of the more common scams involve home improvement, work from home, investment schemes, and postal fraud.

Offers financial assistance to leukemia, lymphoma, Hodgkin Disease, and myeloma patients. Provides information and referral, support groups, peer counseling, educational seminars, and educational materials.

Provides backpacks and school supplies to children in need.

Safe Sitter is a one day virtual program that teaches young people the responsibilities of being a good babysitter. Program topics include:

• Safety Issues
• Problem Solving Techniques
• Age Appropriate Activities
• Marketing Your Business

Provides an emergency shelter for men, women and children. Also provides a separate shelter for teens.

Provides telehealth, rapid-access mental health assessment and care (non-emergency), delivered by licensed therapists, for individuals age 18+ in Pennsylvania. Services include counseling for life adjustments, depression, stress, and anxiety.

Provides a 6-12 month program that allows participants to strive toward independent living. Provides a safe and healthy environment to foster growth and promote change. Each participant’s journey is designed based on their specific goals and needs.

Provides general information and connects individuals with appropriate department within the municipal administration.

Provides air conditioned space during extreme heat advisories.

Emergency Housing - Helps individuals and families get off the streets, out of unsafe environments, and begin their journey towards housing stability. Provides them with a fully secured place to rest, plenty of food, and all the daily necessities of living. Also provides intensive case management to help them fulfill their goals. A typical stay in one of their emergency housing is 30 - 60 days. Residential Housing - Provides transitional services that serve as stepping stones for participants who work through the 60 day program. They own several properties across Lancaster Counties which are used to provide individuals and families housing at a much lower than typical rental rate while providing participants continued case management. This empowers individuals and families to develop a budget, increase savings, and fulfill their personal goals prior to moving into permanent housing.

Offers women, mens, and childrens clothes; womens accessories; and some household wares. Individuals are limited to two small or one large bag per day.

The child support enforcement unit of the Court of Common Pleas. Officers receive initial child and spousal support complaints, conduct paternity investigations, conduct support conferences, receive and process changes in circumstances rendering modification, enforce existing support orders, and initiate or receive and process registration of foreign Court Orders.

This program provides free groceries and essential food items to eligible individuals and families in need.

Offers support groups of relatives and friends of alcoholics who share their experience, strength, and hope with each other in order to solve their common problems.

Investigates all allegations of child abuse and neglect, as mandated by state law. Provides a wide range of services including: Adoption Services, Child Sexual Abuse Center, Child Welfare, Community Education, Emergency Services, Family Support Services, Foster Care and Kinship Care Services, Independent Living Services for Transition-Age Youth, Information and Referral, Home Protective Services (SCOH), Intake Evaluations, Residential Placement, Supervised Independent Living.

Provides a food pantry for low income indiviudals in the area of Coaldale, Tamaqua and parts of West Penn Township

The center provides many areas of education and informational seminars for patients.

Provides Equine- assisted therapy model or EAP, which is a treatment that includes equine activities or an equine environment to promote physical, occupational, and emotional growth in persons with a myriad of afflictions from anxiety and depression to dementia, post-traumatic stress disorder (PTSD), genetic syndromes such as Down syndrome and more. It is also beneficial for treating patients who have suffered traumatic brain injuries or those who have experienced abuse and drug and alcohol addiction.

Offers classes in: managing anger, cans and can’ts, relaxation techniques, bio-spirituality through focusing, closing the gap between forgiveness and revenge,love of self – a process approach and a therapeutic model. An action plan is developed.

Provides safe and fun recreation activities to City youth all year long. The center has a full-size gymnasium, a game room, homework room, and cafeteria. During the year, daily activities include arts and crafts, board games, sports activities, tutoring, career development workshops and clubs. Also offers special events.

The Volunteer Income Tax Assistance (VITA) program provides free, confidential, and secure tax return preparation for those in need of tax assistance. Offers free tax help to people who generally make $60,000 or less, persons with disabilities, the elderly ,and limited English-speaking taxpayers who need assistance in preparing their own tax returns. IRS-certified volunteers provide free basic income tax return preparation with electronic filing to qualified individuals.

Provides confidential counseling services on a wide range of issues.