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Area Agencies on Aging provides local services, act as advocates, and generally assist older citizens to remain active in their communities. They operate under guidance from the Pennsylvania Department of Aging. Services include: - Advocacy - Support and representation, administratively and legislatively, for the needs of older adults as a group or individually. - PA MEDI - assistance with health insurance benefit concerns, appeals, benefit applications. - Employment Services - subsidized employment for training purposes. Available to low income persons age 55 and older. - Information and Referral - answers to questions on the availability of services and programs for older adults. - Legal Services - provided in non-fee generating cases via a contract with North Penn Legal Services, Inc. - Nursing Home Transition - Information about availability of long term care in a variety of settings - in the home, or in assisted living, and planning/coordination in making a move to an alternate setting including arranging for necessary services, for current residents of nursing homes. - Ombudsman - receives, investigates and assists in resolving complaints about quality of long term care. Provides information on long term care issues. - Protective Services - activities, resources and supports to prevent or intervene in abuse, neglect, exploitation and abandonment cases. - Specialized Transportation - limited availability of rides to medical appointments and social service agencies. - Care Management - casework services for assessment and care planning, and authorization of the following: - Adult Day Care - caregiving in an organized setting for less than a 24 hour day. Excellent for caregiver respite. - Emergency Energy Assistance - bill payment or provision of fuel to avoid utility shut off or lack of fuel in crisis situations. - Caregiver Support Program - educational services and financial assistance to family care providers. - Home Delivered Meals - hot/cold meals delivered to maintain necessary nutrition. - Home Health Care - skilled nursing, therapy and aide services. - Nursing Home Respite Services - respite for overnight absences of caregivers. - Personal Care - in-home help with bathing and other personal hygiene, laundry, shopping and meal preparation. - Pre-Admission Assessment - level of care determination for those considering admission to a long term care facility. - Waiver Services - Medicaid-funded in-home services of the types listed above, and more, to maintain nursing-home eligible older adults in their homes. - Senior Farmer Market Nutrition Program - provides food vouchers for residents 60 years old who meet income guidelines Information and referral service provides information on the availability of services and programs for older adults. Services may be delivered directly, purchased from a community agency, or available through a cooperative agreement.

Accepts 24/7 reports of abuse, neglect, exploitation, and abandonment involving care-dependent individuals age 18 and older. Investigations are provided to incapacitated older adults age 60 and older, unable to perform or obtain services that are necessary to maintain physical or mental health, for whom there is no responsible caretaker, and who are at imminent danger to person or property.

Provides resources and support to prevent, detect, reduce or eliminate self neglect, neglect by a caregiver, physical, sexual or psychological abuse or financial exploitation.

The program includes a broad range of legal, medical, and social intervention on behalf of the older adult. The goal of protective services is to reduce or eliminate the risk of abuse, abandonment, exploitation, and neglect.

Coordinates and administers services for clients to make decisions and choices about their own care, enabling them to be active in their communities.

Provides protective services to consumers in crisis or emergency situations. Callers may remain anonymous. All information is strictly confidential.

Older Adult Protective Services provides 24-hour access to caseworkers who investigate abuse, neglect, exploitation, and abandonment of persons 60 years of age and older.

Provides auditing of estates including trusts, powers of attorney, and guardianships of incapacitated persons and minors.

Investigates reports of abuse to seniors.

Provides protective services for those 60 years old or older who are at risk of abuse, neglect, exploitation, or abandonment with access to services to protect their health, safety, and welfare.

Protective services are provided to incapacitated older adults unable to perform or obtain services that are necessary to maintain physical or mental health, for whom there is no responsible caretaker and who are in imminent danger to person or property.

Provides protection for older adults who lack the capacity to protect themselves and are at risk of abuse, exploitation, or abandonment. Service also provides for the detection, reduction, correction, or elimination of abuse to older adults.

Investigates reports of abuse, neglect, financial exploitation, abandonment, or other situations that put an individual, or their finances, at imminent risk.

Adult Protective Services are available to help older persons who are at imminent risk of physical or emotional abuse, abandonment, exploitation, or neglect. Those calling to report elder abuse need not give their name to the agency.

Program that provides investigation and intervention services to ensure the safety and well-being of individuals who are vulnerable to abuse, neglect and/or exploitation.

Program that provides investigation and intervention services to ensure the safety and well-being of individuals who are vulnerable to abuse, neglect and/or exploitation.

Protective Services available for residents of Lebanon County who are 60 years old or older. Protective Service referrals for residents under age 60 will be sent to the Under 60 Protective Service agency. Ombudsman services available for residents of Lebanon County who reside in an Assisted Living Facility, Personal Care Home or Nursing Home.

Provides protective services to the older adult population whom are at imminent risk of danger. The Office of Aging has the ability to accept Reports of Abuse, to investigate these reports; to assess the needs of clients at risk. The goal is to develop and coordinate the implementation of services designed to reduce or eliminate the risk of danger to the client’s person or property.

Receives, investigates and resolves consumer complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes and home health care agencies.

Provides protective services to adults who have a physical or mental disabilities. Anyone who suspects that an adult is the victim of abuse, neglect, exploitation, or abandonment should call the statewide protective services hotline.

Provides for the protection of abused, neglected, exploited or abandoned adults.

Takes reports on suspected elder abuse and investigate these reports under the Older Adults Protective Services Act. Professional investigator will determine whether the older adult is in need of Protective Services. Protective. Services will also assist the older adult in securing a safe environment and making sure his or her needs are met.

Provides local services, act as advocates, and generally assists older citizens to remain active in their communities. They operate under guidance from the Pennsylvania Department of Aging. Services include: - Senior Centers and other activities - Legal Assistance - Benefit Counseling/Assistance with applications - Volunteer Opportunities - Ombudsman Services - Level of Care Assessment - Transportation - Provides Caregiver Support Program - Provides daily hands-on care - Protective Services for older adults to investigate reports of abuse, neglect, exploitation or abandonment and services to reduce risk for incapacitated persons. - Senior Farmer's Market Program distributes free vouchers for residents age 60 or older that meet income guidelines Core services offered after a clinical evaluation: - In-home services - In-home meals - Care/Case management - Consumer reimbursement - Adult Day Care - Personal Emergency Response System - Personal Care services Information and referr

Agency staff are available 24 hours a day to receive reports, investigate and take necessary actions regarding abuse, neglect, exploitation or abandonment for people age 60 and over.