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  • Statewide Elder Abuse HOTLINE: 1-800-490-8505 The goal of the Protective Services Department is to insure that the basic health and safety of all older adults are met in the least restrictive setting possible, and that no older adult should remain at imminent risk to person or property. Elder abuse may involve one or more of the following:
    • Abuse
    • Neglect
    • Exploitation
    • Abandonment
    Abuse may occur when a caregiver fails to meet the needs of the older person or when older people fail to take care of themselves. Protective Services are provided under one or more of the following conditions:
    • 60 years of age or older
    • Incapacitated person
    • Unable to obtain or perform services necessary to maintain physical or mental health
    • No responsible caretaker
    • Imminent risk of his/her person or property
  • Older Adult Protective Services provides 24-hour access to caseworkers who investigate abuse, neglect, exploitation, and abandonment of persons 60 years of age and older.
    Investigates reports of abuse, neglect, abandonment and financial exploitation.

    Related Services

    Adult Protective Services
    Reports of suspected elder abuse can be made on behalf of an older adult whether the person lives in their home or in a care facility such as a nursing facility, personal care home, hospital, etc. The reporters may remain anonymous and have legal protection from retaliation, discrimination and civil or criminal prosecution.

    Related Services

    Elder Abuse Counseling
    Elder Abuse Prevention
    Adult Protective Services
    Area Agencies on Aging
    Provides protective services to older adults who are at imminent risk of physical or emotional abuse, abandonment, exploitation, or neglect. Those calling to report elder abuse need not give their name to the agency.

    Related Services

    Elder Abuse Hotlines
    Area Agencies on Aging
    Adult Protective Services
    Provides specialized, trained casework staff to investigate and remedy situations of abuse, neglect, exploitation, abandonment and/or other circumstances creating an imminent risk of serious harm to person or possessions.
    Provides protective services for older adults.
    Provides independent living services to older county residents such as home delivered meals, transportation, emergency/legal assistance, SHARE Housing, senior volunteer program, and case coordination.

    Related Services

    Home Delivered Meals
    Area Agencies on Aging
    Non-Emergency Medical Transportation
    General Health Insurance Information/Counseling
    Medicare Information/Counseling
    Senior Advocacy Groups
    Adult Protective Services
    Senior Ride Programs
    Volunteer Opportunities
    Personal Care
    Provides referrals for those who are at risk of serious injury, death, or financial exploitation. Services offered to reduce or remove risks to the older adult.

    Related Services

    Adult Protective Services
    Provides auditing of estates including trusts, powers of attorney, and guardianships of incapacitated persons and minors.
    Program that provides investigation and intervention services to ensure the safety and well-being of individuals who are vulnerable to abuse, neglect and/or exploitation.

    Related Services

    Adult Protective Services
    Offers a wide range of support services to older Lancaster County residents with the goal of allowing them to maintain their independence and self-sufficiency. Most services available to persons ages 60 and over, except for the 55+ Job Bank, Job Bank Workshop and Senior Community Services Employment Program which begins at age 55 and older. Domiciliary Care, Long Term Care Assessments, Ombudsman and Caregiver Support Program available for persons 18 years and older.

    Related Services

    In Home Respite Care
    Home Delivered Meals
    Lawyer Referral Services
    Non-Emergency Medical Transportation
    Home Health Aide Services
    Consumer Complaints
    Rent Rebate/Tax Credit Information
    Physical Fitness
    Adult Day Programs
    Family Caregiver Subsidies
    Senior Advocacy Groups
    Area Agencies on Aging
    Adult Protective Services
    Senior Community Service Employment Programs
    Attendant Services for People With Disabilities
    Property Tax Information
    Activities of Daily Living Assessment
    Senior Housing Information and Referral
    Geriatric Assessment
    Legal advocacy and representation in relationship violence-related legal matters, including protection From Abuse, child custody, and child support.

    Related Services

    Child Custody Orders
    Child Support Assistance/Enforcement
    Adult Protective Services
    Protects individuals from abuse, neglect, and exploitation by investigating and providing or arranging services necessary to alleviate or prevent further abuse.
    Provides protective services to older adults who are at imminent risk of physical or emotional abuse, abandonment, exploitation, or neglect. Those calling to report elder abuse need not give their name to the agency.

    Related Services

    Elder Abuse Hotlines
    Area Agencies on Aging
    Adult Protective Services
    Accepts 24/7 reports of abuse, neglect, exploitation, and abandonment involving care-dependent individuals age 18 and older. Investigations are provided to incapacitated older adults age 60 and older, unable to perform or obtain services that are necessary to maintain physical or mental health, for whom there is no responsible caretaker, and who are at imminent danger to person or property.
    Protects older adults who are at risk of harm because of any type of abuse by insure that the basic health and safety of all older adults are met in the least restrictive setting possible, and that no older adult should remain at imminent risk to person or property. Responsible for investigating any referral regarding safety concerns for an older person within 72 hours. If the older adult is being abused, the agency offers services to stop the abuse and prevent it from occurring again.

    Related Services

    Adult Protective Services
    Area Agencies on Aging
    Elder Abuse Hotlines
    Program that provides investigation and intervention services to ensure the safety and well-being of individuals who are vulnerable to abuse, neglect and/or exploitation.
    Area Agencies on Aging provides local services, act as advocates, and generally assist older citizens to remain active in their communities. They operate under guidance from the Pennsylvania Department of Aging. Services include: - Advocacy - Support and representation, administratively and legislatively, for the needs of older adults as a group or individually. - PA MEDI - assistance with health insurance benefit concerns, appeals, benefit applications. - Employment Services - subsidized employment for training purposes. Available to low income persons age 55 and older. - Information and Referral - answers to questions on the availability of services and programs for older adults. - Legal Services - provided in non-fee generating cases via a contract with North Penn Legal Services, Inc. - Nursing Home Transition - Information about availability of long term care in a variety of settings - in the home, or in assisted living, and planning/coordination in making a move to an alternate setting including arranging for necessary services, for current residents of nursing homes. - Ombudsman - receives, investigates and assists in resolving complaints about quality of long term care. Provides information on long term care issues. - Protective Services - activities, resources and supports to prevent or intervene in abuse, neglect, exploitation and abandonment cases. - Specialized Transportation - limited availability of rides to medical appointments and social service agencies. - Care Management - casework services for assessment and care planning, and authorization of the following: - Adult Day Care - caregiving in an organized setting for less than a 24 hour day. Excellent for caregiver respite. - Emergency Energy Assistance - bill payment or provision of fuel to avoid utility shut off or lack of fuel in crisis situations. - Caregiver Support Program - educational services and financial assistance to family care providers. - Home Delivered Meals - hot/cold meals delivered to maintain necessary nutrition. - Home Health Care - skilled nursing, therapy and aide services. - Nursing Home Respite Services - respite for overnight absences of caregivers. - Personal Care - in-home help with bathing and other personal hygiene, laundry, shopping and meal preparation. - Pre-Admission Assessment - level of care determination for those considering admission to a long term care facility. - Waiver Services - Medicaid-funded in-home services of the types listed above, and more, to maintain nursing-home eligible older adults in their homes. - Senior Farmer Market Nutrition Program - provides food vouchers for residents 60 years old who meet income guidelines Information and referral service provides information on the availability of services and programs for older adults. Services may be delivered directly, purchased from a community agency, or available through a cooperative agreement.

    Related Services

    Nursing Home Transition Financing Programs
    Activities of Daily Living Assessment
    Medicare Information/Counseling
    Long Term Care Ombudsman Programs
    Senior Housing Information and Referral
    Family Caregiver Subsidies
    Certificates/Forms Assistance
    State Medicaid Waiver Programs
    Adult Day Programs
    Area Agencies on Aging
    In Home Respite Care
    Adult Protective Services
    Provides protection for older adults who lack the capacity to protect themselves and are at risk of abuse, exploitation, or abandonment. Service also provides for the detection, reduction, correction, or elimination of abuse to older adults.

    Related Services

    Adult Protective Services
    Provides protective services for older adults. Offers frequent home visits; also initiates and conducts investigations.

    Related Services

    Elder Abuse Hotlines
    Adult Protective Services
    Provides protective services to older adults who are at imminent risk of physical or emotional abuse, abandonment, exploitation, or neglect. Those calling to report elder abuse need not give their name to the agency.

    Related Services

    Elder Abuse Hotlines
    Area Agencies on Aging
    Adult Protective Services
    Older Adult Protective Services investigates reports of abuse of persons age 60 and older.

    Related Services

    Area Agencies on Aging
    Adult Protective Services
    Conducts investigations for abuse, neglect, exploitation, and abandonment. Receives reports of individuals aged 18-59 who may need protective services, forwarding them to our investigating agency, Liberty Health Corporation.

    Related Services

    Adult Protective Services
    Provides assessments, crisis intervention, emergency assessments, mental health intakes, child and older adult protective service.

    Related Services

    Adult Protective Services
    General Crisis Intervention Hotlines
    Children's Protective Services