Offers funds for individuals facing eviction or termination of household utilities.

Offers utility customers with PFAs certain rights.

Oversees public utilities and services for the state of Pennsylvania. Balances the needs of consumers and utilities, ensures safe and reliable utility service at reasonable rates, protects the public interest, and educates consumers to make independent and informed utility choices.

Programs that provide financial assistance for people who are at risk for having their utilities shut off; offer discounted utility services; provide disconnection protection; arrange for notification regarding pending disconnection; make available special services such as large print utility bills or levalized energy bill payment arrangements which support people's ability to make their payments; or supply wood, propane, butane or other fuel for heating or cooking purposes in situations where people have no other means of acquiring them.

Provides information, assistance, and advice about residential utility and energy matters affecting low-income consumers.

Provides information on energy conservation techniques to lower utility bills; education on common home repairs that yield the most savings; utility assistance and weatherization programs available to low- and moderate-income families; home repair programs for housing preservation; and developing a budget to manage household expenses. Provides assistance with the following programs and applications:

• Budget Counseling/Energy Counseling
• Emergency Oil Assistance
• Low Income Home Energy Assistance Program (LIHEAP)
• Low Income Conservation Assistance Program (LICAP)
• Rain Water Barrels
• Utility Assistance
• Utility Emergency Services Fund (UESF)
• Weatherization Assistance Program (WAP) Applications
• Water Conservation

Provides assistance with funds in urgent situations for rent, natural disasters, electric and heat shut-off notices, and foreclosures.

Assists with consumer complaints against PUC-regulated utility companies (including telephone complaints), utility bill payment plan negotiation, and utility disconnect programs. Offers electric, gas, and water service shutoff programs.

Handles client disputes with the gas, electric, and water utilities, with the priorities of preventing service shut-offs and obtaining service restoration.