View Search Results

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Regional electric utility provider. Provides specialized customer assistance programs such as:

• Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP.
• OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
• Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
• Rebates and Savings Programs: Offers programs to help customers save energy.

Call 866-306-2479

• Refrigerator and Freezer Recycling
• Appliance Rebates
• Home energy surveys/energy analysis

Optional billing programs include:

• Budget billing which allows customers to pay about the same monthly amount all year long
• Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or

savings account on their monthly due date.

• Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check.
• Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems.

PPL is regulated by the Public Utility Commission

Allows customers to spread yearly gas costs over 12 months by paying a monthly budget amount instead of paying their account balance each billing cycle.

Offers affordable payment plans for income eligible customers. CAP can help with long-term solutions to chronic bill payment challenges.

Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full.

Helps customers pay off their past due account balance.

Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full.

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Offers customers with a limited income a reduced monthly payment based on family size, income, and energy use while offering the household the ability to erase back utility debt.

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Works with individuals and families toward solutions for improving their quality of life, alleviating crisis situations, and assisting with making informed decisions about their futures. Partners with PPL Electric Utilities and UGI Corporation's subsidiaries, Penn Natural Gas and Central Penn Gas. Qualified customers are offered affordable utility payments through their Customer Assistance Programs (CAP). These programs offer a reduced monthly payment as coverage for utility service, cancel a portion of any debt owed to the company, and provide energy education and weatherization services.

Provides emergency assistance with emergency heating/electric/oil/coal/propane

Services available to income-qualified customers include bill discounts, grants, payment plants, arrearage forgiveness, a line repair program, and a lead line replacement reimbursement program.

LIPURP helps residential customers maintain electric service and eliminate their past-due balance. LIPURP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are paid in-full. The goals of LIPURP are to: Improve ability to make a payment, Reduce consumption of electricity (eligible CAP customers must participate in West Penn Powerâs LIURP program), and Reduce electric account debt.

Offers qualified, low income customers a more manageable monthly energy bill. Monthly payments are based on gross income, household size, and energy usage. Over time, customers' past debt to UGI can be forgiven following consistent program payments.

Provides application assistance for Aqua PA customers who have a past due water bill/balance and who are income eligible to set up a budgeted payment plan.

Provides affordable payments based on household size and income plus your existing balance can be forgiven.

Provides assistance programs including, credit assistance, adjustments for leaks, payment plan agreements, winter shut-off moratorium, emergency medical condition confirmations, and service line/lateral assistance.

Provides assistance to households that need help paying a utility bill or are in need of fuel assistance in an emergency situation in order to prevent utility shut off. In addition, coordinates PPL's and UGI Penn Natural Gas Customer Assistance Programs. PPL Programs include: OnTrack Payment Program, Operation Help (OpHelp), and Security Deposit Waiver Program. UGI programs include: Customer Assistance Program (CAP), and Operation Share (OpShare).

Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.

Provides one-time limited financial help with late rent, utilities, emergency shelter in hotel/motel, prescription medicine, clothing required for work, and other services that provide a helping hand to allow people to get on firmer footing.

Provides housing-related counseling, landlord-tenant mediation, housing relocation assistance, rental assistance, utility assistance, emergency shelter, and homelessness prevention services.

Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.

Offers the following customer assistance programs to those in need: 1) Pennsylvania Customer Assistance Program (PCAP:) Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of PCAP are to:

• Improve ability to make a payment
• Reduce consumption of electricity (eligible PCAP customers must participate in WARM)
• Reduce electric account debt

2) Customer Assistance & Referral Evaluation Services Program (CARES): Provides assistance on a short-term basis to payment-troubled residential customers. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs. CARES is open to:

• any customer 60 years