Provides assistance to households that need help paying a utility bill or are in need of fuel assistance in an emergency situation in order to prevent utility shut off. In addition, coordinates PPL's and UGI Penn Natural Gas Customer Assistance Programs. PPL Programs include: OnTrack Payment Program, Operation Help (OpHelp), and Security Deposit Waiver Program. UGI programs include: Customer Assistance Program (CAP), and Operation Share (OpShare).

Area utility company which supplies natural gas to industrial commercial and residential customers. Specialized Customer Outreach Program services include: - Customer Assistance and Referral Evaluation Service (CARES) Program: Assists UGI customers who are having difficulty paying their bills. Customer representatives meet and discuss LIHEAP, budget counseling, weatherization services and community resources. - Operation SHARE: A one-time financial assistance payment of the client's active gas account providing the customer has demonstrated a history of regular payments and meets eligibility criteria. - CAP (Customer Assistance Program): Personalized monthly billing program that helps low income, payment troubled customers better afford their UGI bills. Based on family size and income. - LIURP (Low Income Usage Reduction Program): UGI's weatherization program is offered to qualified customers who use UGI for heating their home. Program services are provided free of charge and may include window a

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.

Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.

Offers an affordable payment plan with discounted rates and arrearage forgiveness for income eligible customers.

Offers qualified low-income customers assistance in managing their utility bill. Offers personalized monthly payment based on income and average bill and past due debt forgiveness with on time monthly payments. In addition, the difference between the CAP payment and the actual usage bill may also be forgiven.

Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.

Provides housing-related counseling, landlord-tenant mediation, housing relocation assistance, rental assistance, utility assistance, emergency shelter, and homelessness prevention services.

Provides application assistance for Aqua PA customers who have a past due water bill/balance and who are income eligible to set up a budgeted payment plan.

Regional electric utility provider. Provides specialized customer assistance programs such as: - Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP. - OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP. - Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship. - Rebates and Savings Programs: Offers programs to help customers save energy. Call 866-306-2479 - Refrigerator and Freezer Recycling - Appliance Rebates - Home energy surveys/energy analysis Optional billing programs include: - Budget billing which allows customers to pay about the same monthly amount all year long - Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or savings account on their monthly due date. - Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check. - Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems. PPL is regulated by the Public Utility Commission

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.

Provides one-time limited financial help with late rent, utilities, emergency shelter in hotel/motel, prescription medicine, clothing required for work, and other services that provide a helping hand to allow people to get on firmer footing.

Services available to income-qualified customers include bill discounts, grants, payment plants, arrearage forgiveness, a line repair program, and a lead line replacement reimbursement program.

Short-term, one-time, partial rental payment assistance and utility assistance.

Offers qualified, low income customers a more manageable monthly energy bill. Monthly payments are based on gross income, household size, and energy usage. Over time, customers' past debt to UGI can be forgiven following consistent program payments.

Provides affordable payments based on household size and income plus your existing balance can be forgiven.

Offers an affordable payment plan with discounted rates and arrearage forgiveness for income eligible customers.

Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full.

Provides assistance for completing applications for the CAP UGI (Gas) Assistance Program. Program offers qualified low-income customers assistance in managing their gas utility bill. Provides a personalized monthly payment based on income and average bill. Past due debt forgiveness with on time monthly payments is available for those eligible. The difference between the CAP payment and the actual usage bill may also be forgiven.

Allows customers to spread yearly gas costs over 12 months by paying a monthly budget amount instead of paying their account balance each billing cycle.

Offers the following customer assistance programs to those in need: 1) Pennsylvania Customer Assistance Program (PCAP:) Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of PCAP are to: * Improve ability to make a payment * Reduce consumption of electricity (eligible PCAP customers must participate in WARM) * Reduce electric account debt 2) Customer Assistance & Referral Evaluation Services Program (CARES): Provides assistance on a short-term basis to payment-troubled residential customers. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs. CARES is open to: * any customer 60 years

Provides customers with an affordable, fixed, monthly PECO bill. Customers pay a percentage of their total household income as their monthly PECO bill. That percentage could change if the customer’s household income changes, or if the household reaches its annual maximum credit. For first-time CAP-PIPP enrollees, past-due balance may be forgiven.

Provides housing-related counseling, landlord-tenant mediation, housing relocation assistance, rental assistance, utility assistance, emergency shelter, and homelessness prevention services.