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LIPURP helps residential customers maintain electric service and eliminate their past-due balance. LIPURP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are paid in-full. The goals of LIPURP are to: Improve ability to make a payment, Reduce consumption of electricity (eligible CAP customers must participate in West Penn Powerâs LIURP program), and Reduce electric account debt.

Pennsylvania 211

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Pennsylvania 211

Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.

Pennsylvania 211

Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full.

Pennsylvania 211

Area utility company which supplies natural gas to industrial commercial and residential customers. Specialized Customer Outreach Program services include:

• Customer Assistance and Referral Evaluation Service (CARES) Program: Assists UGI customers who are having difficulty paying their bills. Customer representatives meet and discuss LIHEAP, budget counseling, weatherization services and community resources.
• Operation SHARE: A one-time financial assistance payment of the client's active gas account providing the customer has demonstrated a history of regular payments and meets eligibility criteria.
• CAP (Customer Assistance Program): Personalized monthly billing program that helps low income, payment troubled customers better afford their UGI bills. Based on family size and income.
• LIURP (Low Income Usage Reduction Program): UGI's weatherization program is offered to qualified customers who use UGI for heating their home. Program services are provided free of charge and may include window a

Pennsylvania 211

Offers qualified low-income customers assistance in managing their utility bill. Offers personalized monthly payment based on income and average bill and past due debt forgiveness with on time monthly payments. In addition, the difference between the CAP payment and the actual usage bill may also be forgiven.

Pennsylvania 211

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Pennsylvania 211

Offers customers with a limited income a reduced monthly payment based on family size, income, and energy use while offering the household the ability to erase back utility debt.

Pennsylvania 211

Catholic Charities provides a range of human services to individuals, families and parishes. Services: Adoption Search Pregnancy Immigration Services Senior Services Counseling Community Support Parish Outreach Housing

Pennsylvania 211

Services available to income-qualified customers include bill discounts, grants, payment plants, arrearage forgiveness, a line repair program, and a lead line replacement reimbursement program.

Pennsylvania 211

Allows customers to spread yearly gas costs over 12 months by paying a monthly budget amount instead of paying their account balance each billing cycle.

Pennsylvania 211

Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.

Pennsylvania 211

Provides emergency assistance with emergency heating/electric/oil/coal/propane

Pennsylvania 211

Provides affordable payments based on household size and income plus your existing balance can be forgiven.

Pennsylvania 211

Provides assistance to households that need help paying a utility bill or are in need of fuel assistance in an emergency situation in order to prevent utility shut off. In addition, coordinates PPL's and UGI Penn Natural Gas Customer Assistance Programs. PPL Programs include: OnTrack Payment Program, Operation Help (OpHelp), and Security Deposit Waiver Program. UGI programs include: Customer Assistance Program (CAP), and Operation Share (OpShare).

Pennsylvania 211

Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full.

Pennsylvania 211

Works with individuals and families toward solutions for improving their quality of life, alleviating crisis situations, and assisting with making informed decisions about their futures. Partners with PPL Electric Utilities and UGI Corporation's subsidiaries, Penn Natural Gas and Central Penn Gas. Qualified customers are offered affordable utility payments through their Customer Assistance Programs (CAP). These programs offer a reduced monthly payment as coverage for utility service, cancel a portion of any debt owed to the company, and provide energy education and weatherization services.

Pennsylvania 211

Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.

Pennsylvania 211

Offers qualified, low income customers a more manageable monthly energy bill. Monthly payments are based on gross income, household size, and energy usage. Over time, customers' past debt to UGI can be forgiven following consistent program payments.

Pennsylvania 211

Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full.

Pennsylvania 211

Offers the following customer assistance programs to those in need: 1) Pennsylvania Customer Assistance Program (PCAP:) Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of PCAP are to:

• Improve ability to make a payment
• Reduce consumption of electricity (eligible PCAP customers must participate in WARM)
• Reduce electric account debt

2) Customer Assistance & Referral Evaluation Services Program (CARES): Provides assistance on a short-term basis to payment-troubled residential customers. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs. CARES is open to:

• any customer 60 years

Pennsylvania 211

Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include: PPL on Track PPL Operation Help Dollar Energy Claverack Rural Electric Cooperative Sullivan Rural Electric Cooperative UGI Customer Assistance Program UGI Operation Share

Pennsylvania 211

Offers personalized monthly payment amounts based on gross income, household size, and energy usage at the property. CAP Program does not help with shut off notices. CAP Program arranges a reduced payment plan for UGI-Penn Natural Gas customers who are eligible and have an active UGI-PNG account. Customers must have a verifiable source of income on which the CAP payment is based. Part of the customer agreement with UGI-PNG is that the customer apply for LIHEAP (Low Income Home Energy Assistance Program). SLHDA, Inc. is able to assist UGI-PNG customers with the completion of their LIHEAP application and forward the application to the Pennsylvania Department of Public Welfare for processing.

Pennsylvania 211

Provides customers with an affordable, fixed, monthly PECO bill. Customers pay a percentage of their total household income as their monthly PECO bill. That percentage could change if the customer’s household income changes, or if the household reaches its annual maximum credit. For first-time CAP-PIPP enrollees, past-due balance may be forgiven.

Pennsylvania 211

Provides housing-related counseling, landlord-tenant mediation, housing relocation assistance, rental assistance, utility assistance, emergency shelter, and homelessness prevention services.

Pennsylvania 211